When something goes wrong

Troubleshooting

Sign-in and codes, payments, a profile that does not show, verification, quote requests, emails and your account.

You sign in with your email and password. A 6-digit code is only sent to confirm a new sign-up or to reset a password.

"Wrong email or password.": Check the email you signed up with. Forgot the password? Use Forgot password.
"Too many login attempts…": There is no lockout: wait 15 minutes and try again (10 tries per connection, 8 per account, in 15 minutes).
"You have not confirmed your email yet. We sent a new code.": Your sign-up was never finished. Enter the new code from your email; it works for 10 minutes.
"Confirm your email first…": Use Forgot password: the reset code also confirms your email.
"This account has been suspended…": Write to [email protected] if you think it is a mistake.
"This account was deleted…": A deleted account cannot sign in again. Write to [email protected] if it was deleted by mistake.

Sign-up and reset codes

The code email has not arrived: Check spam and promotions. It comes from [email protected]. Press "Send a new code" (you can, 30 seconds after the last one).
"That code is wrong or has expired.": Codes work for 10 minutes and only the latest one counts. Send a new code and use that.
The code is right but still refused: Enter it in the same browser where you started signing up: a sign-up code only works there.
"This sign-up has expired. Start again": New codes can be sent for 30 minutes after you start. After that, simply sign up again with the same email.
"Too many wrong codes. Wait 15 minutes…": After 5 wrong reset codes the code stops working. Wait 15 minutes and ask for a new one.
A reset link from Few Found staff does not work: Those links work once, for 24 hours. Ask support for a new one.

Passwords need at least 8 characters, with an uppercase letter, a lowercase letter, a number and a special character.

Payments

"Your payment was not completed" or "did not go through": You were not charged. Try again from your dashboard ("Payment not completed — resume") or use another method (UPI or card).
Money left your account but the payment shows as processing: Do not pay again. Payments are confirmed automatically once the bank confirms, and we email the receipt. Press "Check again" on the application page after a few minutes.
"The secure payment form could not load.": Turn off ad or script blockers for fewfound.co, check your connection and try again, or choose another payment method.
The UPI QR code expired: No money was taken. Start a new checkout: a session lasts 30 minutes.
I need a receipt or GST invoice: They are emailed after every payment, and downloadable at Settings → Payment & Billing. A GSTIN you add applies from the next payment; issued documents do not change.
My refund has not arrived: Refunds go back to the original payment method and banks usually show them within 5–7 business days. After that, write to [email protected] with your order or receipt number.

How does payment work, and why am I charged in rupees?

Pro costs $20 a year for one person, $249 for a team of up to 5 people or $449 for 6 or more in every country. Our payment gateway, Cashfree, only takes Indian rupees, so everyone is charged a fixed ₹1,999, ₹21,999 or ₹39,999. Banks outside India may add a small currency conversion fee. You can pay by UPI or by debit or credit card, and you need a mobile number so your bank can confirm the payment.

Choose Pro on the pricing page.
Pay at checkout by UPI or card.
Fill in your verification application right after paying.

Go to pricing

Can I get a refund?

If your verification application is not approved, your Pro fee is refunded in full to the original payment method. The refund starts automatically, and banks usually show it within 5 to 7 business days. A verification withdrawn after approval is not refunded. The refunds page has every rule, including sponsored places.

Read the refund rules

My profile does not show

Not in the directory at all: Check that your profile is public (Settings → Notifications & Privacy) and that your account is a provider account: brand accounts are never listed.
Not in the category I expected: Add the category's name or one of its services to your services. Generalist categories such as "Marketing agencies" need two or more.
A change does not show yet: Category pages update when you save; at the latest they rebuild within the hour.
Shown low in a list: Lists put verified providers first, then work confirmed on Few Found (reviews, members worked with, portfolio, a complete profile). See Requirements.

Verification

Paid, but I cannot find the application: Open Apply from your dashboard: the form keeps what you entered.
The review is taking a while: We aim to contact you within a few business days. If we asked you something, the review waits for your reply: check your email and Messages.
My badge says Expired: Verification lasts 12 months. Renew at Renew; the mark returns once the renewal is approved.
The certificate check says the copy does not match: Download a fresh certificate from your public record: older copies stop matching after a renewal or a change.

Quote requests

I am not getting quote requests: Complete your profile and check you are in the right categories. Every request is in Leads and is also emailed to you: that email cannot be switched off.
"You already asked … for a quote.": You have an open request with that provider: follow up in the conversation.
My reply time is not on my profile: It shows after 3 quote requests in the last six months. Your performance page shows it from the first.

Emails

Few Found writes from account-noreply@ (codes), payment-noreply@ (receipts), update-noreply@ (quote requests and updates) and [email protected]. Replies to the no-reply addresses reach support.

How do I choose which emails I get?

Open Settings, then Notifications & Privacy. You can switch the weekly summary, briefs that match you, verification updates, platform announcements and the weekly performance report on or off. Receipts and tax invoices are always emailed after a payment.

Notification settings

What is the weekly performance email, and how do I turn it off?

Once a week we email providers who have it on what changed on their profile and the one thing to do next. It is only sent when there is something to say. Pro members also get their report as a CSV file and the comparison with similar providers.

Open Settings, then Notifications & Privacy.
Switch off "Weekly performance report".
Press "Save Preferences".

Notification settings

Your account

Deleting your account (Settings → Account & Security) signs you out, takes your profile out of search at once and purges your data after 15 days. It cannot be undone. Records the law requires, such as invoices, are kept without your details.

How do I hide my profile or get a copy of my data?

Under Notifications & Privacy, set your profile to private: it no longer shows up in search and its page is not available. A sponsored place stops showing while your profile is private. On the same page, "Request a copy" emails us for a copy of your data.

Privacy settings

How do I delete my account?

Open Settings, then Account & Security, and press "Delete My Account". Your account is deactivated at once, your profile is hidden and you are signed out; you cannot sign in again. Everything is permanently deleted after 15 days.

Open Settings, then Account & Security.
Press "Delete My Account".
Enter your password to confirm.

Account & Security

How do I talk to a person?

Signed in, open "Messages with Few Found" in your dashboard and write to the team; the reply comes back in the same place, and you get a notification. Not signed in, write to us from the contact page about finding a provider, listing your company, verification, payments or Enterprise, and we reply by email.

Messages with Few Found